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Contact Us

We'd love to hear from you and there are many ways of getting in touch.
Don't be a stranger.

What is your question about?

All of our items are crafted on a made to order basis. From crafting to Hallmarking, we aim to have this completed within 5 working days. If you are experiencing a delay, please contact Customer Services below.

Please provide the item code (SKU) and your details, along with a brief description of the issue. We will be in touch shortly to help complete the transaction.

For full details, please see our Returns Policy. If you have any further queries about returns, please use the contact form below.

For all other queries, please use the form below and we'll get back to you as soon as we can.

Alternatively, contact us by email or telephone:

Call us from the UK: 0800 122 3336
Call us from outside the UK: +44 800 122 3336

Our Address:

Ruby and Oscar
Endurance House
Queensway South
Newcastle upon Tyne
NE11 0EF
United Kingdom


Or have you tried our Frequently Asked Questions?