Thomas Sabo Rebel at Heart Chain Link Bracelet in Sterling Silver

We understand how important it is for your order to be delivered to you safely. This is why we provide complimentary, insured delivery. We’ll keep you up-to-date with every step of the process by email. Once your order has been dispatched, you’ll be provided with detailed tracking information from your courier so you can track your order right to your door. Orders are usually delivered within 1 to 2 business days when dispatched, depending on your geographical location.

If you’d like to return your item(s) to us, you can do so for a full refund within our hassle-free 30 day money back guarantee, which automatically starts on the day of delivery.

With our 30 day money back guarantee, you have plenty of time to decide whether the item(s) is right for you. If you do decide to return the item, please ensure it is unused, unaltered and all jewellery tags are attached.

To arrange a return, simply contact our Customer Service team by telephone, email, live chat or our contact form. When returning an item, we always recommend you use tracked and insured delivery to be on the safe side.

For branded jewellery available at Ruby & Oscar, each item benefits from a 12 month guarantee. In the unlikely event you find your branded jewellery has a fault or defect, you can have your item replaced free of charge. If the item is no longer available, it can be replaced for a like-for-like item of the same price or you can pay the difference for a higher priced alternative. Unfortunately the 12 month guarantee doesn’t cover wear and tear or accidental damage.

To make your purchase as easy as possible, we’ve a number of payment options available to you. You can pay by credit or debit card, or with alternative payment methods including Apple Pay and Google Pay. You can also pay with Klarna, with buy now pay later and pay over time options. Just choose your preferred payment method at checkout.