We understand how important it is for your order to be delivered to you safely. This is why we provide complimentary, insured delivery. We’ll keep you up-to-date with every step of the process by email. Once your order has been dispatched, you’ll be provided with detailed tracking information from your courier so you can track your order right to your door.

Hassle-free Returns

If you’d like to return your item(s) to us, you can do so for a full refund within our hassle-free 30 day money back guarantee, which automatically starts on the day of delivery.

With our 30 day money back guarantee, you have plenty of time to decide whether the item(s) is right for you. If you do decide to return the item, please ensure it is unused, unaltered and all jewellery tags are attached.

To arrange a return, simply contact our Customer Service team by telephone, email, live chat or our contact form. When returning an item, we always recommend you use tracked and insured delivery to be on the safe side.

Lifetime Guarantee

We’re confident in the quality of our products, which is why Ruby & Oscar jewellery is backed by a 100% Lifetime Guarantee. In the unlikely event you find your jewellery has a fault or defect, you can have your item replaced free of charge as you are protected by your Lifetime Guarantee. If the item is no longer available, it can be replaced for a like-for-like product of the same price or you can pay the difference for a higher priced alternative. Unfortunately the Lifetime Guarantee doesn’t cover wear and tear or accidental damage.

Ways to Pay

To make your purchase as easy as possible, we’ve a number of payment options available to you. You can pay by credit or debit card, or with alternative payment methods including Apple Pay and Google Pay. You can also pay with Klarna, with buy now pay later and pay over time options. Just choose your preferred payment method at checkout.

Request a Ring Sizer

Don’t know your ring size? Not to worry. We’re more than happy to send you a free ring sizer so you know you’re ordering the right size for you (or someone else!)

Simply complete our short form with your details and we’ll send you a handy ring sizer tool in the post.

Order a free ring sizer

Got a question about a specific piece, need help with placing an order? Get in touch with our Customer Service team below.

Call us

Give us a call to speak to us about our jewellery or an order you've placed.

0800 122 3336
Opening Hours: 9am-5pm (GMT), Monday-Friday. Excludes bank holidays.

Live chat

Prefer not to call? You can speak to one of our Customer Service Advisors via our live chat feature on our website.

Send us an Email

You can also send us an email and we'll aim to get back to you promptly.
sales@rubyandoscar.com

Anything But Ordinary

Add a touch of luxury to the everyday, one gemstone at a time. Ruby & Oscar offers a stunning selection of both natural and lab grown gemstone jewellery, crafted in precious metals in the most unique and striking designs. Feel confident knowing that over 6000 customers have rated our jewellery five stars on Trustpilot.

Contemporary Metal Jewellery

For those who prefer a more minimalistic style, opt for solid metal jewellery. Ruby & Oscar’s collection features contemporary styles for men and women, crafted using the highest quality metals: From solid 925 sterling silver, 9ct yellow, white and rose gold to rarer materials such as tungsten and ceramic. Every piece of Ruby & Oscar jewellery is crafted to last.

Complimentary Gift Packaging

To make the moment extra special, every jewellery piece from Ruby & Oscar comes with exclusive, branded gift packaging. Your jewellery will be placed inside a black jewellery box which sits alongside a stylish gift bag and Certificate of Authenticity. Delivered in discreet outer packaging to maintain the surprise, avoid any last-minute wrapping.

Handcrafted & Quality Assured

We only use quality materials to craft Ruby & Oscar jewellery that are both ethically sourced and environmentally conscious. Every piece of jewellery has been handcrafted with care and consideration so each item lasts a lifetime. Your order comes with a Certificate of Authenticity too so you can feel confident in the quality of the jewellery you’ve purchased.

Hallmarking

Every item of jewellery is produced to British and European standards. The Gold Hallmark, alongside the R&O Sponsor Mark, shows that the jewellery is genuine and tested to strict standards. The Metal & Purity Mark is also displayed to show the purity (also known as fineness, in parts per thousand) of the gold to comply with regulations and descriptions.